Our main goal is to help you grow a successful business. That means not just making sure you get good ROI, return on investment, but ROE, return on energy. Burnout or feeling run down is common among small business owners. We don’t want partners to hardly spend time with their family or get clogged with administrative work and scheduling. While you are here during Training Week, get to know the daily functions of the Care Services Center which can save you plenty of time throughout the day. The Care Services Specialists who will be working on scheduling your caregiver shifts will always be available via e-mail or phone to allow for easy communication.
Areas where the Care Services Center can help:
- CallMe Investigations – Can you imagine having to follow up with all your caregivers to see if they’ve arrived at a client’s home on time? Our Care Services Specialists follow-up every 15 minutes of the day to check if a caregiver has signed in. If they haven’t, an initial investigation will be done by Specialists.
- Calls – Throughout the day, the Care Services Center receives approximately 800 calls from clients, client contacts and caregivers saving you a tremendous amount of time to focus on other aspects of your business. After the Care Services Center receives a call, you will receive detailed documentation and if any action is required.
- Callouts – Whenever a client adds a visit, the Care Services Center will use various scheduling tools to fill the visit. With the goal of having all scheduled shifts filled 14 days ahead, this will give you peace of mind that you are delivering on the care that is promised. For urgent visits or visits added last minute, our Care Services Center will take care of it so you don’t need to stop what you’re doing to handle the situation.
- Intakes – Intakes can come in at any time of the day or night and our Care Services Center is available to take these calls so potential clients do not have to leave a voicemail if you are in the middle of a consult, visit or meeting. Avoiding a voicemail means there’s less risk that a potential client will contact and use a competitor’s service. The Care Services Center is trained on the Happier Aging® intake and has an exceptional conversion rate.